The first step is to advise us as soon as you are aware that a problem exists or a likely problem will exist in meeting an invoice when it falls due. It may sound obvious but we can not assist if we do not know.
The second step is for our accounting team to carry out a review;
We will need to find out what has happened (simple without getting into too much detail).
We then review the customer history
1.The payment history.
2.The current debt level.
3.The historical usage pattern.
4.The type of services.
5.What we think the customer should be using given any changed circumstances.
6.What the customer thinks they need. {Comparing expectations versus actual needs}.
The third step is an action plan. We advise the customer what we think that they should do.
We aim to assist the customer through their time of need with alternative payment solutions. We seek to keep the customer online while allowing them to maintain their usage and reduce their debt.
What surprises alot of people to learn is that in our current ecomomic climate these situations are far more prevalent than we would all like. The TECH 2U accounting team are experienced in dealing with these sorts of individual situations.
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