You can either elect to recreate your user account on your system or check the existing settings. We suggest that if you elect to check existing settings and it does not find / fix the problem you should opt to recreate the email account before looking further. This sometimes corrects software problems on the computer.

In either case you will need to know your "username" and "password" before proceeding. This is located on the your initial connection confirmation or from our Support Desk.

To create / recreate an email account on your system

Open the Eudora Lite software - there is no need to be online at the time
Click on the "Special" menu
Click on "Settings"
Click on the "Getting Started" button to the left
Next to "POP Account" type your "username"@tech2u.com.au
Next to "Real Name" type your real name
Click on "Personal Information" to the left
Next to "POP Account" type your "username"@tech2u.com.au
Next to "Real Name" type your real name
Next to "Return Address" type your "username"@tech2u.com.au
Click on the "Hosts" button to the left
Next to "POP Account" type "username"@tech2u.com.au
Next to "SMTP" type mail.tech2u.com.au
Click "OK"
Your Eudora should now be ready to send and retrieve email

If this does not solve the problem we need to look elsewhere.

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