You can either elect to recreate your user account on your system or check the existing settings. We suggest that if you elect to check existing settings and it does not find / fix the problem you should opt to recreate the email account before looking further. This sometimes corrects software problems on the computer.

In either case you will need to know your "username" and "password" before proceeding. This is located on the your initial connection confirmation or from our Support Desk.

To create / recreate an email account on your system

Open the Netscape software - there is no need to be online at the time
Click on the "Options" menu
Click on "Mail and News Preferences"
Click on the "Servers" tab
Find the section called Mail
Next to incoming mail (pop3) server type: mail.tech2u.com.au
Next to outgoing mail (smtp) server type: mail.tech2u.com.au
Next to "POP User name" type your "username"
Click "OK"
Your Netscape software should now be ready to send and retrieve email

If this does not solve the problem we need to look elsewhere.

Return to Electronic Mail Support Click here to continue.
Return to Main Menu : Click here to continue.